The Dodil

Support

We are here to help. If you are looking for more information, this is the place. 

Manuals

Product Info

Shopping FAQ

Warranty

General Product Info

All our products in the Dodil Dildo-serie are sent including the following:

  • Instructions manual (9 languages)
  • An orange flexible string for shaping 

Dimensions:

Original length: 19 cm/7.4 in.
Moldable length: 14.5 cm/5.7 in.
Original Girth: 4 cm/1.57 in.
Weight: 220 grams/7.7 ounces

Materials: 

Silicone: Medical grade liquid silicone
Core: Polycaprolactane (PCL) bioplastic formula
Handle: ABS-plastic

String: Silicone

Thermos: Stainless steel body and outside lid. ABS-plastic inside lid.

All materials used are body-safe and non-toxic. We only use FDA-approved pigments and fillers.

FAQ (Frequently Asked Questions)

For FAQ about the Dodil, go here.

For FAQ about design and creation, go here.

Shopping & Shipping

Where can I buy the Dodil?

Having just started, we are growing every week, hoping that we finally can bend around every corner of the world.

For getting your hands on your very own Dodil you can:

  1. Check out our Store Locator
  2. Do a quick internet search
  3. Or buy the dodil directly from us

Will my order be shipped discreet?

Indeed. 

We have one of the most discreet packaging solutions ever made for an adult toy. The complete kit with thermos will be shipped labeled as "Household Goods/Steel Container Thermos" and the single kit will be shipped labeled as "Household Goods/Silicone Form". 

Both neatly packed in a white no-labeled box.

How will the payment show up on my credit card?

We use the name 'Buildovations AB' for all our shipments and billing receipts. By such nothing will be connected to this website or the name Dodil, adult toys or alike.

 

What about customs and taxes?

There are no taxes, customs or other fees added or calculated from our side. 

Shipping to the following countries are, to our knowledge (as we shipped hundreds), not a subject for customs or taxes:

  • U.S
  • Europe
  • India
  • Japan
  • China
  • Australia

These are the countries we know from experience won't charge any extra fees.

If you are unsure, please contact your customs office in the country where you live.

Is it safe to use my credit card for purchases?

We do not store any credit card details. Your credit card will be charged by the time you submit your online purchase order. The order will be placed after we have verified your card details and confirmed authorization and stock availabiliy.

What kind of payment do you accept?

For online purchases we accept the following methods:

  • Visa, Maestro, Mastercard (through Stripe)
  • Paypal
  • Direct Bank Payment

Please note that when using direkt bank payment there is a transaction time of up to 2 working days before we can process your order.

When will I receive my order?

Orders made through our webshop are usually shipped within 2 days from an approved order. Orders will be delivered within 5 days of shipment, but please note that this can vary depending on country or if you live in a remote area.

We use DHL Express for most of our deliviers and always through green/carbon neutral optimization. You can follow your order via DHL once you get your waybill number. If there are any problems with your order we will notify you via e-mail.

 

How do I return my product?

If you are not satisfied with your purchased item it may be returned unopened and unused/unshaped within 14 days of receipt. However:

•    We cannot accept non-defective exchanges on items that have been opened or used
•    Items can not be returned unless they are defective
•    Shipping charges will only be refunded in cases where our error caused the return
•    Pre-authorization is required for all returns and exchanges

If upon delivery you find that the box has been damaged or opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us, and if you are at home during the delivery write; “Damaged/opened/missing content when delivered”. If you are not at home when the product is delivered this is not a problem, you only need to send us the photograph of the damaged packaging via email and we will take up the issue directly with our distribution party and pursue compensation.

Please note that you will need to send back the original receipt together with the product to us.

To return or exchange a pleasure object please contact us at [email protected] prior to sending it to us to retrieve a claim number as a reference.

Warranty Conditions

Replacement Policy

Accidents happen, through handling or when being delivered and on a few occasions an air bubble in the silicone gets missed in our control.

That is why we have a replacement policy. If the silicone outside should get a hole in it or in any way damaged without dropping, neglecting or trying to damage it, we simply replace it. All we ask for is a photo and the story of how it got damaged.

Do notice that the inside material is perfectly safe should there be a hole. It is a material previously used in internal medicine and odontology.

Important Notice

Even if the dodil-dildo is extremely playful in its moldable state we must stress the importance of reading the instructions. It is intended for adults only and brings the awesome and unique power to design almost any shape you want in a dildo. By such, strive to make a phallus-shape suitable for insertion. Most of the recommendations for how to handle the dodil-dildo are common sense, however we recommend that you:

  • do not use any hard objects against or poke or scratch the dodil-dildo with your nails
  • do not pull or stretch the dodil-dildo with force - squeeze it or use the included cord/string to make the material move instead
  • do not push all or the majority of the material to one end
  • do not pinch or pull on the silicone or fold the dodil-dildo in two and leave it to cool in that state
  • stop shaping a dodil-dildo on the verge of becoming rigid, simply reheat it for a few minutes (1-3 minutes) if you want to continue shaping

Quality Control

We rely on bringing you a product of quality. We do this by:

  • having a 5-tier quality control process
  • doing durability tests on the same dodil-dildos up to 5 times/daily (by such they have been designed and re-designed up to 500 times)
  • testing each shipment with UV-lighting 
  • testing about 5% of each shipment by heating it for a short time 

Warranty Disclaimer

A dodil product is intended for adults and pleasure only and is not a medical aid. A dodil product is under warranty for a period of one (1) year starting from the date of original purchase.
 
This warranty applies to defects due to faulty materials or workmanship. If you should notice a defect during the warranty period we will replace the dodil free of charge. The warranty covers the function of the dodil and does not cover cosmetic deterioration caused by tear and wear, damage caused by accident or misuse. The warranty will not be valid if you neglect your dodil and do not follow the care or shape instructions. Tampering or taking apart a dodil or any object/accessory will void the warranty. 

To validate a warranty, keep your original purchase receipt for the duration of the warranty period.

All warranty claims must be supported by 'reasonable' photo evidence and sent to [email protected]

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